Privacy policy

SelitHub operates the marketplace platform. Sellers are separately responsible for personal information they collect directly to fulfil their orders. This policy is informational and should be reviewed with Ghanaian legal counsel for your particular business.

• Account and seller details such as name, email, phone, store, region, payout account and verification records.
• Buyer details such as name, phone, delivery address, order history and payment reference.
• Payment and settlement details such as payment method, transaction status, provider reference, refund status, currency and amount. Depending on the payment method, this may include a masked MoMo number, masked bank account details or masked card details.
• Product, store, support, device, security and usage information needed to operate the service.

We use information to create accounts and stores, display listings, process orders and payouts, support MoMo, card and bank payment flows, issue receipts, process refunds, provide delivery and support, prevent fraud, measure service performance, comply with law and communicate essential account or order updates. We do not sell personal data or use third-party advertising profiles.

We share only the information needed with hosting, storage, payment, messaging, analytics, delivery and professional service providers. A seller receives the buyer details needed to fulfil an order. Payment providers receive the information required to authorise, capture, reconcile or refund a MoMo, card or bank payment. Providers may process data outside Ghana under appropriate contractual and security safeguards.

SelitHub does not request your mobile-money PIN, banking password, card PIN, one-time password or security code. Full card numbers and authentication credentials should be entered only in the secure payment-provider flow. We retain transaction references and masked account information needed to show order status, prevent fraud, support disputes, reconcile settlements and meet legal or accounting obligations. Never share a PIN or one-time code with a seller or with SelitHub support.

Order, payment, refund and payout records may be retained for tax, accounting, fraud-prevention and dispute purposes. We delete or anonymise other account data when it is no longer needed, subject to legal holds. No online service is risk-free; protect your password and use only the official SelitHub checkout.

Under Ghana's Data Protection Act, 2012 (Act 843), you may request access, correction, deletion where permitted, information about processing, or object to certain uses. Email privacy@selithub.shop with your account details. We may verify your identity and will respond within the applicable period.

Seller accounts are for adults. We may update this policy as the service or law changes and will publish the effective date above. Privacy requests and complaints can be sent to privacy@selithub.shop; unresolved complaints may also be directed to Ghana's Data Protection Commission.